Poor service delivery

<p>I've been with Miway for few years now and the last time I claimed was on 2013,last year I called them to cancel my policy cause the excess was way too high and I had a better offer from budget Insurance their excess was R2500,So when I called Miway to cancel they offered less excess so I remained with them.Recently I was involved in an accident and I lodged a claim on the 10th of July,they called me the following day and told me that I have to pay R4200 excess and when I told them that was not the agreement,the lady that I spoke to said she will talk to the manager and get back to me but she didnt call back,I sent her an email quering and thats when she called and told me that she forgot but she will speak to the manager and she will call me on Monday cause they will have to draw the conversation that we had when I wanted to cancel,Im very upset about this I need help.they havent called and the car is still not fixed.</p>