1 reviews | Active since May 2013
POOR SERVICE DELIVERY
Pheello was assigned my case when my initial legal advisor left Miway. I've sent this person more than 10 emails of which he/she only responded to one which was over a month ago. Miway is failing to recoup my excess I had to pay for damages to my vehicle caused by someone else. They quick to debit your account monthly for premiums and to push your premium up annually but to assist when suffering a loss is not on their agenda. <br> <br> I have never ever experienced the pathetic service I experience from this insurance company!<br> <br> My complaint is not only directed at Pheello but also the Miway group at large as nobody bothers to call or do any follow ups on claims. I spoke to a lady by the name of Marie-Anne in customer service a few seconds ago and when she heard I've got a complaint about Miway recoering my excess she released the call as if it were a a call cut by my cellphone service provider. She didn't bother calling back despite sitting with my policy details in front of her.
Thanks for your note and for the opportunity given to respond! We're unfortunately dependent on the co-operation of the third party in order to recover your excess.
Pheello has since been in touch to discuss your concerns with you in more detail and we assure you of our commitment to put in our best effort to recover your excess.
Please let us know if there's anything else we're able to help with!
Kind regards,
The MiWay Team
Thanks for your note and for the opportunity given to respond! We're unfortunately dependent on the co-operation of the third party in order to recover your excess.
Pheello has since been in touch to discuss your concerns with you in more detail and we assure you of our commitment to put in our best effort to recover your excess.
Please let us know if there's anything else we're able to help with!
Kind regards,
The MiWay Team
Good day,
This matter has yet again just gone dead. It appears as though Miway are not interested in getting the thrid party to pay as nothing has been done to date. It also seems as though this whole incident of mine was my fault when in fact it was that of the third party.
Good day,
This matter has yet again just gone dead. It appears as though Miway are not interested in getting the thrid party to pay as nothing has been done to date. It also seems as though this whole incident of mine was my fault when in fact it was that of the third party.
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Thank you for your comments and apologies for the lack of service you experienced! We’ll get a legal advisor to get in touch to discuss your concerns.
Best regards,
The MiWay Team
Chazlyn please accept our sincere apology for dropping the ball on your excess recovery!
Kgomotso has since been in touch to discuss the excess recovery process, and to explain what to expect moving forward. We urge you to give us a shout if we can assist with anything else.
Kind regards,
The MiWay Team
Chazlyn please accept our sincere apology for dropping the ball on your excess recovery!
Kgomotso has since been in touch to discuss the excess recovery process, and to explain what to expect moving forward. We urge you to give us a shout if we can assist with anything else.
Kind regards,
The MiWay Team