Poor service delivery

I have always been a big advocate for MiWay and have received excellent service. However this time around i am just being given a run about. I submitted a scratch and dent claim on 30/05/2024 which was rejected for being slightly over there max payout, to which i was told i can get a quote and submit it for review if the pricing is better (submitted on the 3/06/2024). Ever since it has been radio silence, i allowed the 14 days waiting period and followed up to be told it has been escalated. A further 2 weeks pasted and i followed up again to be told it will be escalated and i can expect an update within 48 hours. To no avail still have not gotten any feedback. I have been a happy customer for many years with multiple policies however if this is the service that i will be receiving going forward i may have to reassess by options.