Poor service delivery

I AM NOT REALLY HAPPY WITH MIWAY HOW THEY TREAT THEIR CUSTOMERS, THEIR SERVICE DELIVERY IS VERY POOR. BEEN CLAIMING SINCE THE 4TH OF JANUARY UP UNTIL TODAY MY CAR IS NOT FIXED. I HAVE TO CALL THEM AND MAKE A FOLLOW UP, BUT IM PAYING EVERY MONTH, I HAD A MINOR ACCIDENT WHAT MORE IF I EXPERIENCE A HUGE ACCIDENT AM GOING TO STRUGGLE LIKE THIS? IM DRIVING A CAR THAT MIGHT COS ACCIDENT BECAUSE OF THEM DELAYING TO HELP ME . TODAY IS THE 23RD HAD TO CALL THEM AGAIN N MAKE A FOLLOW UP... I AM REALLY ANGRY RIGHT NOW COS ITS NOT LIKE I AM JUMPING A MONTH NOT PAYING ......