Poor service

I put in a claim for a missing cellphone on 16/05/2023. I received a call from Marc on the 18/05/2023. I was just busy at the time, and asked if Marc would please call me 30min later. He said he will see if he can. I waited a whole day for his call. Nothing. i send an e-mail, no response. This morning i tried phoning but the number goes to voicemail. I have send another e-mail so that Marc can please contact me so we can finalize this claim. I moved to Miway last year November and am already disappointed in their service.