tB
tintswalo B

1 reviews | Active since Jun 2011

26 Jul 2021, 14:59

Poor service

3monta in a row Yet again still having issues with you guys debiting my account on dates not agreed on ,I changed my debit date to 31th of every month yet last month on the 26 a debit order went off,I was told that a naedos will be removed from my account again this month debit went off today 26 when on your app it shows 31st ,the money debited I'm supposed to pay builders working on my house now tell me what am I supposed to say to them haa?is every little cent left in my account for Miway?????? I have had this policy since 2017 never submit any claims and not getting anything except crazy premium increase and poor customer service , I want to cancel this policy clearly it is not working for me just working for you Miway as you can go in and out of my account as you please

0
Replies (2)
MiWay Insurance
MiWay Insurance's reply26 Jul 2021, 16:25
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can get things sorted for you.  Best regards, The MiWay Team 
tB
tintswalo B's update29 Jul 2021, 20:49
Reviewer Update
I'm still waiting, exactly how long does it take to contact your client regarding a complaint ???