Poor service costing us more money!

Why does it seem like either your systems are *********** or your staff. This is the third time that you debit my account before payday. Where must I get money prior to have R2900 in my account???? I have called to let you know my pay day is on the 20th weather is a holiday, birthday or Christmas the 20th is the 20th! For that reason after 13 years your staff suggested moving to the 21st. But no you still can't get that right? You impact our IC score and Bank cost. This is just ridiculous 🙄. Please sort out your act before I move to a company that can understand the 20th is the 20th. I bet I am not the only person impacted.