Poor Service

I was involved in an accident on the 05th of august, someone bump me from the back. Logged a claim on the 06th and claim was approved followed the process of taking the car for assessment and Miway insurer selected their approved panel beater (Zambezi Auto Legacy Auto PTY.) I got a call from Zambezi Auto Legacy Auto PTY that they have ordered the parts from Germany which they will receive in 3 weeks so I can only bring in my car on the 07th of September 2022. I did that and since then the completion date it moved every single week without any communication no details on the app as to why my car is not fixed to this date, on the 10th of October I phoned the panel beaters office and was told that they had a back log of rear doors and will be starting with the repairs to this date the message on the app says repairs delayed and has been like that for the past 8 weeks I don’t have my car that I’m paying for, now the completion date has been moved to 11-Nov 2022. This is so frustrating, that I continue paying for vehicle insurance and make payment on my vehicle loan, but I can’t even drive my own car as it is sitting at some workshop. Someone need to answer these questions, how do I now live, run errands, or move around this delay is affecting me financially. When am I getting back my car? Does Miway even take care of their clients, do the have reasonable service level agreement with their approved service providers??