Poor Service

Hi,

I would just like to say as a client of MiWay I am deeply saddened by the poor service and lack of communication from this insurance company.

From the time of my accident I have had 2 handlers and have had to acquire two settlement letters for my vehicle and have yet to hear any feedback. My second settlement letter will expire and place me in a position to now go through a repeated process for a third time.

My claim has been "authorised" for 2 weeks now but I continue to struggle with the actual settlement of this account. I am currently awaiting a response to an email for 2 days now, and it just seems to be a continuous and hopeless cycle.

My frustration stems from the fact that I continuously have to fight for responses and information via email/telecom and receive no response for days.

Why do I have to chase for information and remind my insurance company not to miss the validity-period of a settlement letter(for the second time), when as a "professional" company this should be well known and handled accordingly.

This treatment of a client speaks volumes to the lack of respect and care provided for MiWay clients

I would seriously reconsider using MiWay as an insurer because the service being promoted and the service being provided, are in no way aligned with the promises made when trying to acquire you as a client.