Poor Service by LAZUKO NQONQA FROM CLAIMS

Poor service from Lazuko Nqunqa. I logged a claim for scratch and dents cover at the end of July. Then I was told to send images of which I did but on a wrong platform(Whatapp). Then on the 6th of August I received an email informing me that the claim is closed due to lack of images for assessment. Then I followed the steps of dispute. That when Lazuko reached out after Palesa Mashilwane instructed him to do neccessary assessment and reopenned my claim. Then I sent all the images as he instructed me on the 8th of August and he was quite after that. On the 12th I sent an email enquiriying about the progress of the claim, he never reposnded until the 14th where he requested more clearer images of which were sent on the 15th of July. Since then I never heard from him. I am questioning myself that Miway is struggling to process a claim of a maximum of R5000.00 for scratch and dents what will happen the day I am involved in a serious accident? In May, I had a struggle with the claim for my car keys. We had a back and forth with contradicting information for 3 weeks. I must say I am so worried that time I am being recruited to cover my house structure under Miway. Make it make sense . This requires your immediate attention. Claim number C***