sL
sibusiso L

1 reviews | Active since Nov 2016

17 Jun 2022, 13:47

Poor Service

Hi Guys,

I am receiving very ghastly service. I submitted a claims on 6th June, The assessor arrived at my house on the 11th to assess damages and Complete a report. As I understand, the report was submitted to Miway on Monday 13th. It is the 17th now.

It cannot take this long to provide a customer with Feedback. I have called twice and promised that I will be called back. On both occasions this did not occur.

I am very disappointed. I am a good payer who has not missed a single premium since the inception of the policy. I have accepted all increase without any issues. If my money is not worth the basic courtesy, please let me know and I will go somewhere else.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply17 Jun 2022, 14:10
Official
We hear you and we’re so sorry to hear about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around. 
Best regards,The MiWay Team