Poor service as always

Last night I requested for a wedrive via the whatsapp line as per normal and I was chatting with Kwandile Khanyile and booked it for 10pm and got all the confirmation as per request. And then at 9pm I got an sms saying that the driver is on the way, then I went back in whatsapp and tried to speak to them about this message that I got, then I was connected to Nkosinathi Bothlokwane who then told me that he won't be able to assist me as this is an emergency line, then I told him that I always request a wedrive through this whatsapp number and I even confirmed my booking earlier here. And he said I must communicate with client services on Monday, like whats going on???? Is this what I'm paying for ???? Why do you even tell us about this benefit but tell me to be stranded until Mon??? I'm really really tired of Miway and every time they do me wrong I always have to go though this channel and then they will call me and apologize and make me keep the policy, but this time I'm done, this is poor customer service!!!!! And it's like the agents are not working for the same brand/company cause they are always *********** or lack product knowledge.