1 reviews | Active since Sept 2012
Poor Service and ZERO communication
<p>Logged an accident claim which was confirmed via SMS on 03 Jan 2017 @ 07h52. Towing confirmed same day 08h50. Delivery of vehicle to SMD confirmed 10h19. I completed all claim information on 03 Jan 2017, some via online and some telephonically. Since then I have not had any feedback regarding the case from MiWay and no representative has contacted me. It has been 14 days since the accident. Today (17 Jan) I logged an electronic enquiry with this content on MiWay website. The enquiry was confirmed vie email from MiWay at 10h41. No response except a MiWay call back ar 16h00 saying I logged a call back and not an enquiry giving the details.</p>
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We are really sorry to hear that your experience with us has not been a pleasant one. One of our agents will be in touch to chat about your concerns.
Best regards,
The MiWay Team
We’re so sorry for letting you down initially and we’ll be sure to pass your feedback on to all involved to make sure this never happens again!
Gloria has since been in touch to discuss your concerns, and she has discussed the claims process with you in more detail, she also explained what to expect moving forward. Please let us know if you have any further queries!
Kind regards,
The MiWay Team
We’re so sorry for letting you down initially and we’ll be sure to pass your feedback on to all involved to make sure this never happens again!
Gloria has since been in touch to discuss your concerns, and she has discussed the claims process with you in more detail, she also explained what to expect moving forward. Please let us know if you have any further queries!
Kind regards,
The MiWay Team