LVdW
Leslie Van der Walt

1 reviews | Active since Jul 2024

18 Jul 2024, 22:15

Poor service and workmanship - MiWay Insurance

Service is not good and POOR workmanship by appointed MiWay repairers. Repairs instead of replacements are done to save MiWay and their investors money at the expense of the policy holder/insured. Assessor takes sides with the repairers even though the assessor is not present when the vehicle is completed as to see/approve workmanship. Later the cracks start to show, revealing the poor repair/workmanship. Due to 'relationship' between assessor and repairer, the insured sits with the problem as the assessor indirectly passes blame onto the insured and thereby dismisses wrong doing by repairer to protect their 'relationship'. Having to constantly chase MiWay due to poor communication from their side was exhausting and frustrating. I have cancelled my policy and will rather have the poor workmanship which was done by MiWay, corrected at a reputable repairer at my own cost. I hope this reaches Mr Burton Naicker, CEO of MiWay.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply18 Jul 2024, 22:16
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.

Best regards,
The MiWay Team