1 reviews | Active since Nov 2015
Poor Service and unprofessional
I have been with miway for 2 years now. I have been calling miway for a week now. I wanted to update my new residential address, I was told to hold I don't know for how many times for over 30 min. Finally today around midday after holding for 23 min, she managed to change my address. I told her I'm not happy with the premium, then she decided to put me on hold after few minutes she ended the call. Around 20:14 I received an email from miway for the contract which I did not agree on it. The premium is bad and I think is time to say goodbye.
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Please be assured that this is not the kind of service we aim to deliver. An agent will be in contact with you shortly to discuss your concerns.
Best regards,
The MiWay Team
We're so sorry to hear that you feel this way about your premium and we assure you that it is never our intention to upset you! Adelaide has since been in touch to update your policy to better suite your needs and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team
We're so sorry to hear that you feel this way about your premium and we assure you that it is never our intention to upset you! Adelaide has since been in touch to update your policy to better suite your needs and we thank you for giving us another chance to make things right.
Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!
Kind regards,
The MiWay Team