Poor Service and unfair treatment

Good day Jessica Sekwane (from Miway),

I’m very disappointed with yourWay service, there is nothing you want to do for me even though the taxi driver admitted that he was in the wrong and he’s willing to pay for all the accident damages (from your Legal team). You enjoy getting people’s contributions every month, when its time to give service for our money it’s a problem.

Initially you booked my car to be fixed in Port Elizabeth, now that is being fixed in (Queens Town) you have a problem to bring it to PE. I feel like I’m being punished for being yourWay’s client, I’ve never claimed in over 5 years (+-R60,000 contribution) but you are unable to assist me with merely a week’s car rental or by returning my car home. People don’t choose to have accidents away from their recidential area, now I need to drive over 340 km to return the courtesy car and another trip later of 350km to collect my car after it has been fixed.

This is not fair at all, you are going to get your money back for fixing my car and all other expenses but you don’t want to give me a fair and reasonable compensation.