POOR SERVICE AND *****STERS WITHOUT EVIDENCE OF TOW TRIP

Havin, you failed to provide proof of locksmith/tower, invoice and voice recording showing the R7K and it means the tow driver has no tracker on the vehicles that shows where the driver from point A to point B where this unknown driver was 5min away and MiWAY Business trust the **** drivers with **** invoices.

My husband WANT statement for the R10K how much was spent on 1st tow from Florida to home and the balance statement and invoice for the trip that was cancelled and your pathetic driver and service provider are now cooking it up to make R7K disappear.

As a big company whoever that was paying that service prover was suppose to check the tracker report of the driver that indeed MiWay was late to cancel the trip and that the driver was 5mins away from the client. That should be evidence provided before payment is done, its red-flag on its own, THAT CLIENT ARE BILLED FOR NO TRIPS.

Secondly to clean your poor monitoring and service you should have used TCF/Ex-gratia for few hours new qualification when 2nd tower was requested at Lenasia to home, but you failed as manager, team leader and CEO instead you dumped everything for 5 days to agents and came back with Pathetic excuse and still without evidence.

Lastly your complaints department is worse as well, the matter was shoved aside and ignored that how you don't value your client at all. If you fail to provide evidence just re-imbursed the private person who towed and for our airtime to call and follow up on the reporting of incident and evidence required. LEAVE THAT SERVICE PROVIDER BECAUSE YOU WILL PAY PENALTIES WHILST THEY ENJOY ROBBING CLIENTS USING YOUR NAME.

The matter will be taken to FSCA/Ombuds, that will teach you a lesson and seriousness this issue is and for other clients clients that are billed for NO TOW.