JN
Jason N

1 reviews | Active since Mar 2014

08 Nov 2018, 12:06

Poor service, and pushed into doing a review.

Not impressed, I was assisted by Marvin and added my building and contents to my current vehicle insurance policy with Miway. The following day, I emailed Marvin requesting my updated policy schedule. I received a follow-up email stating that the policy would be sent, still waiting. The next day (today 08/11), I called only to find out nothing had been processed, only the quotes were showing. I then had to spend another half an hour giving them all the details they already have on file. Shortly after, I received a call asking to rate the service. I had to literally go through Hello Peter website while she waited on the line for me to complete the review which I then submitted. I received another call from the same women saying the review was not showing on their side and I had to submit another review. What a cheek, and a load of BS. Still waiting for my policy schedule, called Miway again, lady said she emailed it but nothing.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Nov 2018, 12:11
Official
This is not on and we’ll be sure to get to the bottom of what went wrong. In the interim, please accept our sincere apology for any upset you have experienced. An agent will be in touch shortly! Best regards,
The MiWay Team