Poor service and Panel beater referral.

Submitted my first claim documents on 03/03/2025 and the final quotation for repairs on 17/03/2025. Until now, I have not received any feedback from my claims advisor, Kaitlin Bartman. When I contact the contact centre, nobody can assist me, and informs me I must speak to Kaitlin Bartman, but Kaitlin is always on the phone or not at the office yet so therefore cannot put me through. I am then informed Kaitlin will phone me back, but I have to date not received a call back from Kaitlin. All my emails to Kaitlin are ignored. Tried contacting MiWay in different forms, including emails, with no response, tried speaking to managers who are always in meetings or also not at the office yet. MiWay sends me to a panel beater for a quotation on bodywork while there was auto electrical damaged to my vehicle as a result of an attempted theft of my vehicle, who is not an approved auto electrician which is a big deal as my vehicle is still under warranty and is then confused as to why there is another quotation for auto electrical work. Please also see the panel beater Island Auto Panel’s terrible reviews on HelloPeter, now MiWay wants me to send my vehicle there. I have no information regarding my claim, and nobody to speak to, and nobody is willing to assist me. Terrible service, will never suggest or use MiWay again. I am shocked by the service and the lack of care MiWay has for customers.