Poor service and misleading information when you sign up

I bought a bakkie in 2021 Nov which I insured with Outsurance. Around July 2022, Myway contacted me with a 0 Excess quote for the same vehicle. Foolish me I joined My Way, even though I didn't have any issues with Outsurance, expect their R5000 excess. 1 early morning dark and rainy weather of October 2022 I had left mirror damaged by tree as I was reversing out of the yard. I took pictures on the spot. Submitted claim. Received no feedback in over 2 weeks. I called Myway, only to be told I submitted the claim incorrectly. Resubmitted the claim on their app. Only to be told that my claim was unsuccessful due to being a single vehicle acciden and because my cover was less than 3 months old. I had a comprehensive cover. When I told them what the person who called to leave Outsurance said, their response was they are going to subject the gentleman to internal disciplinary processes for giving me wrong information. Still no feedback until today. Learned my lesson, no excess cover is a no no...