AS
Ashel S

1 reviews | Active since Jan 2020

28 Jan 2020, 14:40

POOR SERVICE AND INCONVENIENCE

Hello. I'm having a terrible time with Mi Way and their towing 3r Party Sebol Towing.Im an uber driver and am renting a vehicle to use on the platform, it is insured by MiWay. My car ceased last week and they arranged for towing. The truck that driver that came to pick it up reversed into it and damaged the bumper with the edge of the truck bed and damaged the bumper. At first on arrival to the destination, the driver **** and said he had collected it as is until he failed to provide the before pictures of the vehicle. After admitting later. The owner of Sebol Towing said he would get the bumper changed but his own panel beater. Later changed to say he would repair it. Now for two and a half days the car is partially fixed and Sebol has not yet provided the panel beater with the part he requires to complete the repair and spray. I spoke to him yesterday and he hung up on me as I was telling him that each day the car spends at his garage, I'm losing income. He said its disrespectful and he also runs a business. Now Mi Ways partnering with an Amateur 3rd party is affecting my business which puts bread on my table. It monthende and my bills need to be paid. Mi Way has just been quiet about this but they are aware

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Replies (1)
MiWay Insurance
MiWay Insurance's reply28 Jan 2020, 15:22
Official
Oh no – this doesn’t sound right at all! We will be sure to have a look in to what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly. 
Best regards,
The MiWay Team