Poor service and incompetence of Mr Toka Mokobe

Im a policy holder of Miway Insurance.

On thursday lasrt week i was a victim of smash and grab, i called my insurance friday morning to claim. I spoke to a gentleman Mr Toka Mokobe who siad that he will be handling my claim and that he would phone me and tell me where to take my car for glass fitment around my area. He did not phone me back friday, i phonedon saturday morning, only to find out that he did not process my application to another department. I was stranded with a car without a window and i had planned to do shopping at a mall, on saturday they said they will arrange a temporary indow closure, nothing to date.

today is monday and nobody contacted me on when i can fit my glass, im left using public transport and carrying my laptop in danderous places.

Is this how you do insurance myway?