Poor service and delay in claim resolution.

Poor turn around time from claim to replacement of heat pump.

It has been 3 weeks since the claim was opened and approved and I am still waiting for the unit to be replaced. Miway partner Go Green have been slow and show poor communication. We have had 3 consults over were none of the technicians have resolved the issue which is replacing the current heat pump with a new one. They come to the premises whenever they feel like, say they going to get tools and the new unit and then never come back.

After several calls and chats with Miway and Go Green. Nothing has been escalated or actioned on.