Poor service and communication.

I regret choosing Miway as an insurance service provider. The level of poor communication I have experienced since last week is really not what they advertise or market when they sell you their insurance. I submitted a Claim of which I do not even know where I stand. Tsolofelo Molefe who's supposed to be my assessor is never available , I make endless calls, having to hold with no assistance. I paid for car rental on my insurance , but now I have been told different, whereas it states if the car is undrivable / damaged and being repaired, all of a sudden that does not apply to me. I do not get feedback, being left in complete darkness. There was one consultant who assisted me with the towing arrangements of my vehicle (Kenielwe) and i think its only because of employees like her they still manage to keep clients happy. I am cancelling all my insurance with them after this., if anyone can help direct me the ombudsman handling these type of issues, please reach out to me.