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Nico V

1 reviews | Active since Jul 2010

29 Apr 2024, 08:53

POOR SERVICE AND CLIENT VALUE - MIWAY

I have bee a client of MiWay for 16 years. I had 1 claim in 6 years due a drunk person driving into the back of my car. This MiWay claimed was "claiming to frequently". They used the claim to increase my premium by 45%, victimizing me for being an accident victim. When I spoke to them they claimed that the "system" automatically calculated the increase and that they cannot change anything or provide any discounts because the 1 claim to the value of less than 50% of my contributions in 6 years were to frequent and to high in value!! They increased my premium because they want to recoup their payouts to me. Guess what, I found cheaper and better insurance for less and now you will not be recuperating ANY funds from me! I will NOT recommend MiWay to any person that asks me about insurance!

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Replies (2)
MiWay Insurance
MiWay Insurance's reply29 Apr 2024, 08:54
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.

Best regards,
The MiWay Team
NV
Nico V's update29 Apr 2024, 09:01
Reviewer Update
You have wasted enough of my time with your excuses. Keep your "turn around" to yourself if you do not have any positive feedback to provide. All the departments I have spoken to up to now had the same **** excuse of the system do not allow any changes or discounts and this manager cannot do that and that manager cannot do this. Your repair agents do below standard work as well and then you overpay them and also use the excuse of expensive repairs with me to hike my premium by 45%!! You knew you could not cancel my insurance yet you threatened me with cancellation and then you "encourage" me to cancel by hiking my premiums by 45%!