Poor service after submitted a claim

<p>My car is insured with miway.</p> <p> </p> <p>I have submitted a claim on the 6th of April regarding my car that was in an accident and was written off. I've send all the paper work on the 10th of April. My spare keys was couried as well.</p> <p>Today is the 20th April and today was the first time someone phoned me back after Ive send many call me back and no one phone me back till today.</p> <p>Is this how you treat your customers? And is this what you call services? NO<br /><br /></p> <p>The lady dealing with my claim doesn't have the desentce to keep me updated on what's going on wit my claim. Yesterday I've phone to speak to her and she is always on the phone and she never phoned me back.</p> <p> </p> <p>Today finally I spoke to her and what an attitude she got.I told her that this case is taking nearly 2 weeks to be sorted out. She said that they still need to tow my car. Now why haven't they done this 2 weeks ago when they phone me to ask wear the car is.</p> <p>I don't have any transport at the moment. My car is still finance and I've already send miway a settlement letter. That car needs to me payed off before the end of the month otherwise they going to deduct money from my account and then we have to get a new settlement letter. I'm going back to work the 2nd of may and need to buy a new car before then.</p> <p>Can't you people think that logical this matter must be sorted out quickly so that a person can make arrangements to buy a new car. Miway is holding up my life right now.</p> <p>I told the lady that's dealing with my claim that if I don't hear from them today will stop my insurance with them and I would love to go to another insurance house, her attitude was like ok... go with what every you choose. This already shows you that she doesn't cat if her company loose a client.</p> <p> </p> <p>So please miway get your staff sorted out and let them contact me.</p> <p> </p> <p>Thaniks</p> <p>Janine</p> <p> </p>