Poor Service After Repairs

Case number: C*** I am writing to express my extreme disappointment and frustration with the service I have received from Miway Insurance following a recent car accident. After the accident, my vehicle was taken to Ashley Panel Beating Shop for repairs. Unfortunately, due to parts constraints, I endured a lengthy four-month wait for the completion of repairs. Finally, on Tuesday the 9th , I collected my car, only to discover a significant issue during the drive home. The car's rev count was unexpectedly high, and it began over-revving on its own. Concerned about the safety and integrity of my vehicle, I promptly recorded a video demonstrating the issue and shared it with a manager at Ashley Panel Beating Shop via WhatsApp. I informed them that I would be returning the car for further inspection and repair the following day. Upon my return to the panel beating shop, I was informed that they would escalate the matter to Miway Insurance after reviewing the video. Despite numerous attempts to seek assistance from Miway, I have been met with utter silence. I have made several calls, spoken to multiple consultants, and even requested to speak with a manager, all to no avail. Brian Palmer, whom I was informed was the assessors manager, has failed to respond to my inquiries. As a result, I am left driving a vehicle with a potentially serious mechanical issue, unsure of the damage it may be causing to the engine. This situation has not only caused me considerable inconvenience but has also made me question my decision to choose Miway as my insurer. I implore you to take immediate action to rectify this situation. I expect prompt communication and a resolution to ensure the safety and reliability of my vehicle. Failure to do so will force me to consider alternative options for insurance coverage and take this matter the Legal way. I eagerly await your response and swift action in addressing these concerns.