Poor service

Mi way is a ****.. I had initiated a claim 3 years ago which still hasn’t paid it’s pending for 3 years how is that even possible? I have had numerous complaints and conversations with consultants among them sashen Pillay and who has no sense of urgency and *********** the management is just absurd in handling cases no prompt response even … the claim was supposed to have been finalised only on 8 weeks but now it’s been 3 years… I made calls prior some consultant told me that the claim will be paid in a week then a week passed still no fees back I had to call again…. There is no updates whatsoever from the claim handler all they say is that it’s being finalised every single time …and I want my excess fee claim paid out before end of this week and my insurance cancelled with you guys this will be taken up by umbudsman and my lawyer your taking clients for a ride