Poor service

Really poor service I started my journey with this company from the 31st May 2022 in which in that very same of the new a pro rata amount was charged on my(wife's) new FNB bank account as she purchased a new vehicle.We were never informed about this amount yet we paid the following week. In which we made a deduction date for the 25th of every month , the second month is where the issues started deduction on the said would go off the FNB account at irregular dates not the agreed date ,their consultants are so unprofessional, they don't follow up, don't resolve the matters don't go the extra mile such as Puleng whom keep on calling but never get resolved . Last month September 2022 we informed them early o prior to the 7th of that month that deduction date needs to change as yet again payment was not effected . Deduction date was supposed to be month end by the 7th the previous deduction was paid in full. Tshepo contacted my wife to persuade her not to cancel ❌ the cover in which he was very professional in doing what he does but the rest needs all those courses of how to go the extra mile for a client . Yet , Tshepo made an error by not changing the effective date to the 1st of October 2022 aswell the amount payable on the said date in which in telephonic conversation he admitted he made an error by not changing the the deduction date to the 1st . All of is just causing my credit score to be effected as I told them as it shows unpaid on my accounts I am not a person whom don't full fill my commitments . It's affecting my credit negatively . Mrs LAY de Koker ***