Poor Service - Adding a vehicle to my insurance.

Dear Miway Insurance,

I am writing to express my extreme dissatisfaction with the poor service I have received from your company in recent weeks. As a long-standing customer who has never missed a premium payment, never filed a claim, and maintained a flawless record, I am utterly shocked and disappointed by the level of incompetence and lack of attention to detail that I have encountered while attempting to add a new vehicle to my insurance portfolio.

The situation revolves around the addition of a new vehicle to my policy, and specifically, the installation of a vehicle tracker. I diligently provided all the necessary documentation, including the Vehicle Tracker Installation Certificate, as per your company's requirements. To my astonishment, it has come to my attention that despite submitting all the necessary documents, they have not been properly uploaded onto my policy due to a glaring oversight by your team.

This oversight has led to a cascade of problems. I am now inundated with countless messages and notifications asserting that my recently added vehicle lacks theft or hijack cover. This situation, in itself, is both concerning and unacceptable. However, what compounds my frustration is the excessive administrative burden this situation has placed on me.

I am a busy individual with limited time to spare. The fact that I now have to allocate precious time to rectify a mistake that should never have occurred is not only an inconvenience but a testament to the disregard your company has shown for its customers' time and patience. What is even more infuriating is the dismissive and unprofessional responses I have received from your support staff when I have voiced my frustration and legitimate concerns.

As a customer, I have shown unwavering loyalty to Miway Insurance, consistently meeting my obligations and fulfilling my responsibilities. In return, I expected a level of service that matches the premiums I have faithfully paid. Unfortunately, my recent experience has shattered any illusions of quality service that I once held.

I must regretfully inform you that after careful consideration, I am mostly decided to terminate my relationship with Miway Insurance. The unprofessionalism, negligence, and complete lack of concern for my time and peace of mind have left me with no choice but to seek insurance services elsewhere.

This incident has tarnished the image of your company in my eyes, and I can only hope that you take this feedback seriously and work to improve the quality of service you provide to your customers. It is my sincere hope that other customers do not have to endure the frustration and disappointment that I have experienced.