Poor service

I am very disappointed by the service I am getting from Sanet Jacobs at claims department, I have been trying to get feedback on my claim for a week now, she is not responding to my emails, her phone is never picked up and the consultants at the cumber service line are not helpful as well because they tell Sanet is goner contact me as soon as possible but that doesn't happen. The autobody workshop that is fixing my car had also attempted to get feedback from my ways with no luck, I am really disappointed by the poor service from Miway.