Poor Service

I look at all the reviews for MiWay and think wow!!! Wish I had the same experience! I was in an accident on 15 March 2021. My car was towed away and I had to phone First Help to find out where they took my car. Since then I have been struggling with MiWay to do the claim. Several e-mails were sent to Kedibone Rakate, with only one reply where I was told that she tried to phone me and could not get hold of me on 23-03-2021 ( I was on my way to the hospital, my husband had a seizure and was admitted, so I could not take the call). I had to phone again today and finally got hold of her where I had to explain everything regarding the accident again. Why we need to complete an Accident Report at the police station and the insurers cannot get a copy is shocking!!! I was also told that I had to pay an excess of R 6500-00 to the panel beaters!!! Why can they not do their jobs and claim it from the party who was at fault? The trauma you have to go through in a situation like this is bad enough and then to struggle with insurers like this is absolutely absurd!! Surely I will never recommend MiWay to anyone I know and cannot wait to change my insurance!!!