Poor Service

Hi Guys,

I logged my claim on 06 April 2023. I have not received any response or assistance on the claim itself. On the 11 April I called and only then was the issue delegating to a service provider. The service provider arrived and fixed the root cause and submitted MiWay a Report. My understanding is that report has been sitting with Miway since 18 April. It is now 02/05/2023, and I still haven't received any feedback regarding my claim.

I am beyond frustrated with the lack of urgency and unresponsiveness from Miway, especially considering the damages that has been caused to the property. I have been given the runaround and constantly told that Jean Pierre is busy whenever I try to reach out to him. This is unacceptable, and I feel like my claim is not being taken seriously.

Its unfortunate that it has come to me writing a post here.

Thanks