Poor Service

#MiWay @MiWay

MIWAY ***

this is madness my Wife Contacted MiWay on the 19 of Jan 2024 after she was rearended by an MiWay client, we sent all the required documentation and Quotations to them, today is the 3rd of April 2024 and still no Word from MiWay, in fact my wife contacted the MiWay client to find out what is going on, and she told her MiWay took over 8 wees to approve her claim,

so here 1. Who do we take legal action on for the Damage and added costs 2. Who do we send the account to MiWay or their client 3. This has gone on for way to long 4. I expect an Written Reply from MiWay no later then 10pm on the 4 of April 2024 5. I am hereby informing MiWay that I will book the Car in for repairs on Monday the 8th of April and take an Rental unit at their Cost as well as Associated cost and legal fees