Poor service

Miway dispute department, they are sitting with a complain for a month without communicating anything, am phoning them always said I will call you back never call, I don't think miway is legally registered how their treat their clients it's unacceptable, I write my concern on hallo Peter on March since they said they will call me it's now april they are still they are worse company insurance wish I could block their adverts on television if I had that power they are so useless service is bad . Why can't you call your client why why?????????