Poor service

Was told that I will get a R1000 off my excess when I claim via the app, well that didn't happen! Asked the claims advisor to take me through the steps of claiming via the app advisor captured the claim on his system. My car has been at the panel beaters since 25/07 haven't received feedback from miway. The call center service is nonsense. Everyday I call for feedback I get a different answer from a different advisor I'm sick of this, why should I be the one running after my insurance to get answers regarding my claim. This is totally ridiculous. When I signed up with you I was promised a lot of things, but a *** service was not mentioned. I want constant feedback on my claim and my R1000 off my excess. I'm tired of asking now I'm demanding!!