Poor Service

Called the call centre and asked for a review of my premium, I was kept on hold for 14 minutes straight and then the consultant came on the phone yesterday and tell me my new premium is R654.00, I told him it costed me more to call and he said he will refer it to management and call me today and he was going to send me the policy documents yesterday. I am fed up with miway and there pathetic service. I never claimed from them for many years and I can only imagine how long a claim will take if a simple query like this could not be resolved.