poor service.

Contacted Miway on the 02.10.2019 to update my address, was assisted by a rep and was informed everything was good, only to find out on the 07.11.2019 the update was never processed and the claim i submitted on the 07.11.2019 for water damage due to water pipe burst may not be covered, then spent 2 hours on the phone from outside of SA to get the address updated and was informed it will be back dated to the 02.10.2019 due the error on there side. but the agent allocated to the claim contacted my wife and inform her that the insurance is only from the 07.11.2019 and due to the damaged happening at a new policy address it may not be covered. I sent e-mail to the agent allocated to the case on the 12.11.2019 and have not heard anything back, I was convinced by miway to stay with them only recently after I planned to move to a other company due to close friends and family warning me that miway isn't all they say they are, and i decided to give them a chance but not i am regretting my decision. I will again actively be looking for a new insurance company.