Poor service

I have been a client of Miway insurance since 2009 and the service has always been excellent. Unfortunately, this is no longer the case. I registered a claim using the Miway app for my fridge that was not working. I was emailed a claim number and told that Mxolisi K would be assisting me. 2 days later, nothing, so I decided to call Mxolisi. He told me that Mastercare (their preferred repair and assessment centre would contact me). Another 2 days and still no call from either Mastercare or Mxolisi (Miway). I decided to call Mxolisi again. I told him I had arranged with Bergens to come and repair my fridge as I could no longer wait. I also told him that I was not happy with the treatment I had received. He sympathised and agreed that the fridge needed to be repaired as a matter of urgency. Mxolisi said he would contact Mastercare to querie what the delay was in contacting me. He said he would come back to me. 1 more day has passed and no call from either Mxolisi or Mastercare !!! Bergens has ordered the parts required and are coming to complete the repairs today.

If this is the level of service that Miway expects to give their clients, then I won't be a client for much longer.

Claudio Folgore