JK
Jocelyn K
1 reviews | Active since Nov 2017
15 Sept 2026, 12:29
POOR SERVICE
Miway takes forever to approve claims. Once its been approved, they take a month to give the panelbeaters an authorisation code. Then cancel my claim on the morning i have to deliver my vehicle. Miway instructed the vehicle be stripped and assessed now they taking their time to approve the additionals.
Their communication is ********** and they don't answer their claims department
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
15 Sept 2026, 12:29It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply15 Sept 2026, 12:29
Official
It is always our intention to meet and exceed your service expectations. We’re not happy to hear about the frustration and inconvenience you’ve experienced. Please accept our sincere apologies. We have passed your concerns on to the right team, who will get back to you with proper feedback so that we can sort this out for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
JK
Jocelyn K's updateReviewer Update
15 Sept 2026, 12:47Fastest reply I've gotten in a month + of struggling. Should have come here earlier. Would have saved myself a lot of frustration. Let's see if something ACTUALLY comes from this????? ***
JK
Jocelyn K's update15 Sept 2026, 12:47
Reviewer Update
Fastest reply I've gotten in a month + of struggling. Should have come here earlier. Would have saved myself a lot of frustration. Let's see if something ACTUALLY comes from this????? ***