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Simphiwe M
1 reviews | Active since Mar 2020
03 Feb 2022, 20:44
Poor Service
Today marks 3 months since my accident and MiWay is still unable to replace the tire ,rim and bolts that they failed to fix initially when my car went to the first panel beater. I was told that their assessor forgot to assess the car and the panel beater only replaced 1 tire and also failed to replace the nuts and bolts that were damaged. I’m really tired of calling your claims department and receiving a bad service and empty call back promises. I payed the access to first panel beater so I can be able to travel to work and I’m now left with this issue and no one is willing to assist a paying customer who is travelling with no spare tire.
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Replies (2)
MiWay Insurance's replyOfficial
04 Feb 2022, 08:49We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply04 Feb 2022, 08:49
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
SM
Simphiwe M's updateReviewer Update
16 Feb 2022, 20:34Nobody bothered to call me since . This was my first claim in 4 years and you failed to replace 2 tires,rims and bolts. Is this how you do business and treat your paying customers? You really do things your way MiWay
SM
Simphiwe M's update16 Feb 2022, 20:34
Reviewer Update
Nobody bothered to call me since . This was my first claim in 4 years and you failed to replace 2 tires,rims and bolts. Is this how you do business and treat your paying customers? You really do things your way MiWay