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Serisha N

1 reviews | Active since Jul 2020

22 Jun 2021, 12:42

Poor Service

Ayanda Kubheka was designation to handle my scratch and dent claim who chose not to communicate with me on the status of my claim since the inception of my policy with Miway i have not put a claim through nor have i defaulted on payment, until now only to call the claims department today to hear "this claim isn't valid" i was not called nor mailed anything about this claim to date, after being a loyal customer and having experienced this pathetic service i would never recommend Miway to anyone going forward!

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Replies (1)
MiWay Insurance
MiWay Insurance's reply22 Jun 2021, 15:38
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around.  Best regards,
The MiWay Team