Poor service

I am not happy with the service that I am receiving from Miway, I was advised that the assessment will take 2 to 3 days which was more than that, since the query was allocated to Sibonelo, I am the one that is doing a follow up never received a call from him, I had to request to speak to the supervior to request for the service that I am paying for. Was advised that the car will be sent to the panelbeaters, the car is still not sent, when will the car be fixed, this is December and most of the Panelbeaters will be closing. and it is not its my fault that I had an accident.