Poor service

Good day

I called last week Thursday trying to find out about my claim.

Tiyani transferred my call to Winile who was so short tempered, I made sure the call was short, she told me I’m not the only one claiming there was hail. I really didn’t want to know that.

Today I called Winile again to get updated, she did the same thing of loosing her temper for no reason, this time she told me things are not done the way I want, I was so puzzled I asked her to talk to me nicely cos she’s been rude to me and I don’t know why

Please listen to the conversation between me and her if you still record your calls.

I’m so hurt and frustrated the way she talks to me

This is the email I sent to liability department. I called again Winile answered I asked to speak to a supervisor, he came and brushed me off quickly, at the end of the conversation he thought the line was off , they all laughed and he said “ why did you call me to waste my time “ I’m so hurt 😭

Im so so disappointed, I really want my car to be fixed urgently it is my only source of income

Thanks