Poor service

Claim number 737054 REFF *** I took a Car insurance with Miway around November, December in 2022 and asked for the insurance to be active in January. 2023 on the 16th of April 2024 I needed their service of roadside assistance, I was then informed that my policy does not include Such. I phoned their customer center and spoken to Gordon and i requested that. they pull all my Recordings regarding this cover. I was then given 72hr for then to resolve this matter. On the 19th i phoned again with no luck it was confirmed by two guys senior consultants (Marevn Motau and Tumelo Kodisang ) that the recording confirmed that I was given the policy ********ly I have requested that they refund me my entire policy. This matter has been dragging from 19th to date every time I phone then I am told that this insurance was initiated by their 3rd party TALK SURE/QUBIX They are waiting for them to acknowledge the recoding and backdate my payment. Sceitshiro Makgatla (manage) only phoned me two after a lengthy hustle and he tell me the policy was done property. The is unacceptable and i have requested the recording from the 16th to date i have not been given any recording. This company is not sticking to it policies when resolving problems. When give the Claim number it is calling some`s name that makes every thinking suspicions too.