Poor service

<p>Our car was ****** on the 17th of January 2017 with our laptop in the boot at the Centurion Municipality. We informed Miway (with whom the vehicle is insured) about the incident and they took all the details and said that they will be in touch. They sent two assessors to come and see us on 24 January 2017, a week later.</p> <p>We were then told that we will have feedback about the Laptop on the 25th of January 2017. We received an email from the assessor on the 25th that said they're waiting for management. It is the 30th of January and we tried calling Prince and Lerato who were appointed as our claims representatives to no avail (both phones go to an answering machine). </p> <p>We then phoned the Miway call centre and the phone just kept ringing until an answering machine picked up and asked us to leave a message. We phoned the assessor and he said that he could not speak to us now because he was busy driving but that he would call back. (this was about 12:30pm). At 13:30pm we called the call centre again and were promised that someone will phone us back. At 16:30 this afternoon after trying for a whole day to get feedback no one had phoned us yet. We called the call centre once again to complain that we still have no feedback and they said someone will phone us.</p> <p>About two minutes later the assessor finally phoned us and said that they should have feedback by the end of this week but that they couldn’t promise anything. We feel that they should at least keep us informed of any progress, we are wondering if anything has been done so far regarding the claims as we haven’t been given feedback and it has been two weeks since my car has been ******.</p>