Poor service

I submitted a claim on the 2nd of December 2022 , for tyres was asked to send pictures of which i did ,i made a follow up call and was told my claim was cancelled because they didn't receive my pictures .Was given a WHATAPP number to send pictures to , i sent and didn't get a response .Sent an email to claims department and got a response from Beaucannon Williams, that i should send pictures of the vehicle and VIN number something i did when i joined MIWAY ,i didn't understand why anyway I sent the pictures. 48 hours has passed nothing from them .I don't know if i should make another call ?I also have a mechanical insurance with MIWAY yet I'm driving around with damaged tyres and mechanical problems,i feel the dragging is their way of declining my claim .They are quick to sell the products and debit money from my account but delaying with claims .How can i forgot the incorrect number of claims they have on mi name ,called another insurance company for a quote and i could believe it ,they lie on the report so other companies will give you a higher quote :(