Poor service,

I too a car insurance cover with mi way last year may, and this year july i called them just to check on my policy, and the guy who was assisting me he thought i want to claim, he then told me that if i wanted to claim they wouldn't pay my claim because my car was not inspected, i asked when was it suppose to be inspected he then said the time i took a cover, so in this case i was paying for cover that doesn't exist. i then asked why didn't they call me to inform me that my car must be inspected before they can pay any claim so that i am aware, no communication sent to me regarding car inspection but they continued deducting the premium. only now when i call them they told me about the inspection. i am not happy at all the consultant told me that i was paying for something that doesn't exist. i request all my premiums to be refunded to me ASAP, failure to do so i am escalating the issue to the relevant associates. i am honestly not happy at all.