Poor Service

Claim number: C*** POLICY NUMBER :***6

Good day Let me share my disgruntlement and dissapointment with Mi Way motor insurance, Mi Way has been greatly inefficient and lacked worksmanship on my claim.

On the 25 December 2019 one of my trucks was involved in an accident and a claim was logged with Mi way,and all the necessary requirements that were requested from me to validated the claims were all forwarded to a Claims advisor from Mi way by the name: Paballo , the AR Number, driver details. The truck assessment which was done by Bossie Van Wyk and Coenraad and all necessary replacement quotes,were all handed to the Mi way business claims Manager Albert. all necessary assessments suggested that it was uneconomical to repair and recommendation were sent to claims panel to wright- off the truck.

From the 25 December 2019 till today 21 February 2020 the claim still remains unsettled, I have made numerous calls,sent numerous emails and with no success and response from the claims manager. Miway has still not concluded and finalized my claim.

It has been a full 8 weeks which this claim has been in progress for, with no conclusive outcome, they lack proffessionalism and urgency to revert to a claim with reasonable time. They have failed my business as my truck has be standing the at the Panelbeaters for 8 weeks, and I’m losing income as a result of the accident damage. I’m forced to rent other trucks to fulfill my contracts which require the specialized truck, I am now currently financially exhausted from renting other trucks whilst my truck is standing at the Panelbeater with no attempt and urgency from Mi Way to resolve the matter.

At this rate I would never recommend Miway insurance for any business or individual. Mi way has been shocking and a huge dissapointment. I how ever do intend on taking them to court and escalate further my claim of accidental damage together with my loss of income and truck replacement rentals. If this matter is not resolved within end of business today, I will proceed on handing over the matter to my legal team, whom will take over the matter.

Regards,