poor service

My brothers car was hit by Miway client on 13/09/2018 and she agreed that she was wrong and we sent the documents to Miway to pay for his car under her insurance on 14/09/2018 . We send car accident reports ,pictures of how the was damaged and until today his case has not been resolved .he tried to call them several times and none is able to assist him . he spoke to the guy call bongani from his insurance company auto and general and they referred him to Mr Kebeshnee Naidoo and every every time he call him his number is not going through .he tried to call customer service and they still take him up and down. His ref number is C***.he Used that car for his transport business and it frustrate him as he lost my all his client and he does not have income now . What a poor services he got from a big company like Miway insurance .